Privacy Policy
Last updated November 11, 2026
This policy explains what personal data EzDream collects when you use ezdream.ai and the studio, what we do with it and the choices you have. We collect only what we need to run the service.
What we collect
Account details: your email address, name, and the sign-in method you choose.
What you put in: prompts, chat messages, uploaded photos and documents, and the results made from them.
Payment records: the plan or credit pack, amount, date and status. Card details are handled by our payment partners; we never see or store your full card number.
Device and usage data: IP address, browser, language, pages opened, errors and the approximate country we infer from the IP address.
Why we use it
To make what you ask for and keep it in your library.
To run your account, take payments, count credits and answer support messages.
To keep EzDream safe: detect abuse, enforce the Content Policy and prevent fraud.
To find and fix problems and understand which tools people use, from aggregated data where we can.
To meet legal duties, such as tax records and responses to valid legal requests.
Who we share it with
AI model providers that turn your prompts and uploads into results. They receive only what is needed for each request.
Service providers for hosting, storage, email, payments and error tracking, under contracts that limit them to working for us.
Authorities, when the law requires it, or when needed to protect someone's safety.
We don't sell your personal data and we don't share it for cross-site advertising.
How long we keep it
Photos you upload and your results are kept for 7 days if you use EzDream without signing in, or 30 days if you are signed in. After that they are deleted automatically. You can delete a result from your library sooner.
Payment records are kept as long as tax and accounting law requires. Security logs are kept for up to 12 months.
Your choices and rights
You can view, download and delete your content in the library, and delete your whole account from the studio or by writing to us.
Depending on where you live, you may also have the right to access, correct, restrict or move your data, or to object to how we use it. To use these rights, email us from the address on your account. You can also complain to your local data protection authority.
Cookies
We use cookies and similar storage to keep you signed in and remember your language and layout. We don't use advertising cookies. If we add optional analytics, we'll ask first where the law requires it.
International transfers
EzDream and its providers may process data in countries other than yours. When we do, we use safeguards required by law, such as standard contractual clauses.
Security
Data is encrypted in transit, access is limited to staff who need it, and we review our providers' security. No system is perfectly safe; if a breach affects you, we'll tell you as the law requires.
Changes to this policy
We'll update the date at the top when this policy changes, and tell you by email or on the site before an important change takes effect.
Questions
Write to [email protected]. A person reads every message, and we usually answer within two working days.